Every Tails Avenue order is shipped with import duties and taxes already paid. The courier will never ask you for money at the door, and there are no customs or clearance fees on delivery. The total you see at checkout is all you pay.
How it works
When your order ships, we declare it to customs in your country and pay the import duty and local sales tax on your behalf. Your parcel clears customs without you doing anything. If a courier ever asks you for a payment, please don't pay it. Contact us and we'll sort it out with the carrier.
United Kingdom
Normally charged on imports: UK VAT at 20%, plus any customs duty and a courier handling fee.
What you pay on delivery: nothing. All of it is covered.
Netherlands
Normally charged on imports: Dutch VAT (BTW) at 21%, plus any customs duty and courier handling fee.
What you pay on delivery: nothing. All of it is covered.
Denmark
Normally charged on imports: Danish VAT (moms) at 25%, plus any customs duty and courier handling fee.
What you pay on delivery: nothing. All of it is covered.
Sweden
Normally charged on imports: Swedish VAT (moms) at 25%, plus any customs duty and courier handling fee.
What you pay on delivery: nothing. All of it is covered.
Germany
Normally charged on imports: German VAT (MwSt) at 19%, plus any customs duty and courier handling fee.
What you pay on delivery: nothing. All of it is covered.
Italy
Normally charged on imports: Italian VAT (IVA) at 22%, plus any customs duty and courier handling fee.
What you pay on delivery: nothing. All of it is covered.
France
Normally charged on imports: French VAT (TVA) at 20%, plus any customs duty and courier handling fee.
What you pay on delivery: nothing. All of it is covered.
Belgium
Normally charged on imports: Belgian VAT (BTW/TVA) at 21%, plus any customs duty and courier handling fee.
What you pay on delivery: nothing. All of it is covered.
Ireland
Normally charged on imports: Irish VAT at 23%, plus any customs duty and courier handling fee.
What you pay on delivery: nothing. All of it is covered.
Spain
Normally charged on imports: Spanish VAT (IVA) at 21%, plus any customs duty and courier handling fee.
What you pay on delivery: nothing. All of it is covered.
Austria
Normally charged on imports: Austrian VAT (USt) at 20%, plus any customs duty and courier handling fee.
What you pay on delivery: nothing. All of it is covered.
Canada
Normally charged on imports: GST at 5%, or HST of 13–15% in provinces that use it. In British Columbia, Saskatchewan, Manitoba and Quebec, provincial sales tax may be added on top. Customs duty and a courier brokerage fee may also apply.
What you pay on delivery: nothing. All of it is covered.
Australia
Normally charged on imports: GST at 10%.
What you pay on delivery: nothing. It is covered.
United States
No import charges, duties or fees are due on delivery. The price at checkout is final.
Other countries
If your country isn't listed here, contact us before ordering and we'll confirm exactly what's covered for your address.