Frequently Asked Questions
1. Is Tails Avenue legit or a scam?
Tails Avenue is a verified online retailer providing pet apparel and accessories to customers across the United States, Europe, Canada, Mexico and Australia since 2024.
We operate through secure, encrypted e-commerce platforms and process all payments using trusted, internationally recognized gateways such as Stripe and PayPal.
Every payment made through our store is protected by the buyer-protection programs of the respective payment provider, ensuring that customers’ funds remain safe in all circumstances.
Our website uses SSL encryption and complies with global e-commerce and data protection standards.
2. Is it safe to pay on Tails Avenue?
Yes. All transactions on Tails Avenue are processed through PCI-DSS Level 1 certified payment gateways that meet the highest security requirements for online payments.
Your payment information is never stored on our servers.
Every transaction is encrypted from end to end, protecting your card or account data at all times.
3. What payment methods do you accept?
We accept a wide range of secure and buyer-protected payment options, including:
-
Visa
-
Mastercard
-
Apple Pay
-
Google Pay
-
Amazon Pay
-
PayPal
-
Link (Shopify Checkout)
-
Sofort (Klarna Bank)
-
Klarna
-
Afterpay / Clearpay
-
Billie
-
Revolut Pay
All payment partners are fully regulated financial institutions that provide fraud protection and dispute resolution to guarantee customer security.
4. What happens if my order is not delivered?
If your order is not delivered within the expected timeframe, please contact our customer support team at support@tailsavenue.com.
We will immediately investigate the issue with our logistics partners and provide a replacement or a full refund if the order cannot be located.
All payments made through our accepted providers — including PayPal, Stripe, and Klarna — are covered by buyer protection, giving you complete peace of mind.
5. What if I receive a damaged or incorrect item?
In the rare event that your order arrives damaged or incorrect, please contact us within 3 days of receiving your shipment.
Our support team will review your case and arrange for either a replacement or a full refund once the issue is verified.
6. How long does shipping take?
Orders are processed within 1–3 business days of being placed.
Average delivery times are as follows:
-
United States : 7–10 business days
-
Europe, Australia & Canada: 10–15 business days
All orders include tracking information, which is sent to you by email once your parcel is dispatched.
7. Where does Tails Avenue ship from?
Tails Avenue operates fulfillment centers in Lenexa, Kansas (USA) and China to ensure fast and reliable delivery to customers around the world.
This dual-location system allows us to optimize delivery times depending on destination and product availability.
8. Can I cancel or modify my order after placing it?
We can usually cancel or modify orders within 3 hours of purchase, before fulfillment begins.
If your order has already been processed or shipped, we will review each request individually and provide assistance wherever possible.
9. What is your return policy?
We offer a 30-day return window from the date of delivery.
If you wish to return an item, you can easily submit your request through our official returns portal at:
https://tailsavenue.com/apps/parcelpanel-returns
Returned items must be unused, unwashed, and in their original condition.
Once your return is received and inspected, your refund will be processed through the same payment method used for purchase.
10. How can I contact Tails Avenue?
Our customer service team is available via email at support@tailsavenue.com or through our official social media channels.
We typically respond within 24 hours (Monday to Friday).
All inquiries are handled by our in-house support representatives to ensure accuracy and reliability.
11. Why can customers trust Tails Avenue?
We understand the importance of security when shopping online.
Tails Avenue uses only verified payment systems, encrypted checkout, and transparent business operations.
All orders are traceable, all payments are covered by buyer protection, and our customer service team is committed to ensuring every purchase is delivered safely and as described.
These measures collectively guarantee a secure and legitimate shopping experience for every customer.